![]() HP Critical Service for HP OpenView A pool of HP OpenView certified specialists is available to provide you with proactive support and integrated problem resolution Assessment of HP OpenView management server to ensure proper configuration of HP OpenView software applications Annual HP OpenView Application Health Check on one HP OpenView application Bi-annual patch analysis on the HP OpenView applications HP OpenView focused technical advice Integration of HP OpenView into support planning and review activities Covers one HP OpenView management server HP OpenView certified expert resource is a part of the HP Critical Service team providing you with proactive support and integrated problem resolution. HP Proactive 24 Service for HP OpenView Proactive Services for HP OpenView - An optional enhancement for customers subscribing to HP P24 Service Access to a pool of HP OpenView specialists Tailored for businesses who use HP OpenView applications in mission sensitive environments HP OpenView Advantage Service - Access to named, HP OpenView specialist for customer directed proactive support activities & knowledge transfer Features tailored to mid-size, HP OpenView customers with multivendor environmentsħ Key features Quote slide HP Proactive 24 Service for HP OpenView HP Services HP Software Services HP OpenView Premier Service Direct access to named, HP OpenView specialist for knowledge transfer & IT staff augmentation - Customer directed proactive support activities - Enhancements to reactive support - Features tailored to Enterprise customers with multivendor, HP OpenView environments HP Critical Service for HP OpenView Proactive Services for HP OpenView An optional enhancement customers subscribing to HP Critical Service An HP OpenView expert resource is part of customer support team Tailored integrated support solution for HP mission critical customers using HP OpenView applications in mission critical environments. Seamlessly integrated into HP Critical Service and HP Proactive 24 Service All in ONE support contract.Ħ HP OpenView personalized service offerings With the HP OpenView module, mission critical customers now have the ability to strengthen their mission critical support team to ensure the availability and reliability of their HP OpenView applicationsĥ What’s new? An integrated support solution for HP mission critical customers with HP OpenView software. As of August 2003, mission critical customers can receive the services they need for their HP OpenView environment. Today, only reactive HP OpenView support is provided to mission critical customers with HP OpenView applications. HP now offers an integrated support solution for HP mission critical customers with HP OpenView software – all in ONE support contract! As of August 2003, customers can add an HP OpenView module to their HP Proactive 24 or Critical Service package, to receive proactive HP OpenView support and integrated problem resolution. Mission critical services are suited for customers who require their IT infrastructure to be highly available, consistently reliable, and readily scalable. Mission critical contract customers can now purchase mission critical level support for their HP OpenView products. HP Proactive 24 Service and HP Critical Service, HP’s mission critical service offerings, now offer an HP OpenView module. November 2004 HP Restricted - Channel Partner Use OKĢ Agenda Objectives HP OpenView – engaging with misssion critical services What’s new? HP OpenView personalized service offerings Key features Optional services Competitive advantages Summary Pre-requisites for the HP OpenView module in HP Proactive 24 Service or Critical Service Choices for customer who currently have HP OpenView products on a mission critical contract Product numbers for mission critical services for HP OpenView Sample quote: HP Critical Service for HP OpenView What is an HP OpenView management server? HP Software Services sales resources For more informationģ Objectives After attending this training, the attendee should be able to: Clearly express the value proposition and key benefits of mission critical services for HP OpenView customers.Ĥ HP OpenView Engaging with mission critical services ![]() ![]() 1 HP OpenView for Mission Critical Services
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